Channel Janitor — Support

Last updated: 30 July 2026. Help with the Channel Janitor Slack app.

Getting help

Need a hand with Channel Janitor? Email us at info@kyc-checks.nl and describe what you were trying to do and what happened. You do not need an account or a login to contact support — just send an email. We aim to respond within 2 business days.

Common questions

• How do I connect Telegram to receive my reviews? In Slack, run /janitor link. It replies with a one-time link (valid 15 minutes); open it and press Start in Telegram, and that chat becomes your review destination. To move reviews to a different chat later, run /janitor link again and open the link from that chat. Run /janitor status to confirm Telegram is connected.
• How do I keep a channel from being archived? When a channel appears in your Telegram review queue, press Skip instead of Approve. It will not be archived. A skipped channel re-appears in the next scan, so you can decide again later. #general is always excluded automatically and is never proposed.
• How do I undo an archive? Archiving never deletes a channel — its history and members are preserved. To bring it back, open the channel in Slack and choose Un-archive (a workspace admin can do this at any time).
• How do I change what counts as “stale”? Run /janitor threshold 90 in Slack, replacing 90 with the number of days you want (1–3650). Use /janitor status to see your current threshold, plan and Telegram connection.
• How do I run a check now instead of waiting for the weekly review? Run /janitor scan in Slack.
• How do I upgrade, manage or cancel my subscription? Billing runs through Stripe’s billing portal, reachable from the app’s dashboard, where you can update payment details or cancel at any time — cancelling does not require uninstalling the app. If you need the link to your billing portal, email us at the address above and we will send it.
• How do I remove the app entirely? Uninstall Channel Janitor from your Slack workspace’s app-management settings. This deletes all of your workspace’s stored data; see the Privacy Policy for exactly which tables that covers.

Reporting a problem

If something looks wrong — a channel you did not approve was archived, a review card never arrived, or a command returns an error — email us with your workspace name and roughly when it happened. Every action the app takes is in an audit log per workspace, so we can usually tell you exactly what occurred.

Privacy and terms

For details on what data Channel Janitor stores and how it is handled, see the Privacy Policy. The Terms of Service describe the plans and what the app will and will not do.

Contact

Support and questions: info@kyc-checks.nl.